search for: agentlogoff

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Hi all, what's your opinion about CDR-Event (like Hangup or Ring etc.) on AstManager ? Or, is something like this already implemented ? Regards, Thomas

Hello all, I've got a question regarding automatically logging in an agent on a predefined extension. I want to provide agents with a webinterface they can use to login in, now you might wonder why they can't use the phone - don't ask - customers eh :-) So what I basically need is a way to log in an agent using AgentCallbackLogin at an extension without them having to answer /

...Not sure what AgentLogin is actually useful for. AgentCallbackLogin in the Management API does not set ${AGENTBYCALLERID_${CALLERID(num)}} I guessing this is a error, fortunatly I've worked out a way to get round it. (setvar) The is no way to log an agent in from the Command Line Interface. AgentLogoff Easy so long as you know the agent id you need to logoff, which means using ${AGENTBYCALLID_${CALLERID(num)}} Queues really have very little to do with Agents as any type of device can be statically on a queue or dynamically added when needed, but the info I've found seams to heavily tie the...

...nd how yet as all the docs I can find point to using agents.... Ideally I need to be able to a> Log into a queue, both by dialing and using the management API AgentCallbackLogin.... b> Log Out a que, both by dialing and using the management API System("agent logoff agent/x") or agentlogoff in management api. c> If the SIP channel (Phone) is not working (Unavailable) remove it from the queue. autologoffunavail=yes in agents.conf (but it don't seam to work) d> If the phone is not answered within 10 secs log remove it from the que.. autologoff=10 in agent.conf e> Allow...

I've been trying to get the hang of Agents and Queues and I must say its a little unclear as to how things work..... So maybe someone has some better idea....

...; s,n,UserEvent(Agentlogin,Agent: ${CALLBACKNUM}) exten => s,n,Playback(agent-loginok) exten => s,n,Hangup() exten => s,n(out),RemoveQueueMember(${ARG1},SIP/${MACRO_EXTEN:4}) exten => s,n,Set(DEVICE_STATE(Custom:q${MACRO_EXTEN:0:4}_a${CALLBACKNUM})=NOT_INUSE) exten => s,n,UserEvent(Agentlogoff,Agent: ${CALLBACKNUM}) exten => s,n,Playback(agent-loggedoff) exten => s,n,Hangup() Alec _____ From: Ron Hartmann [mailto:ron_hartmann at hotmail.com] Sent: Saturday, 4 May 2013 3:08 a.m. To: Alec Davis Subject: RE: BLF and asterisk Queue Alec, I was able to get this working...

...egistered channel type 'Agent' (Call Agent Proxy Channel) == Registered application 'AgentLogin' == Registered application 'AgentCallbackLogin' == Registered application 'AgentMonitorOutgoing' == Manager registered action Agents == Manager registered action AgentLogoff == Manager registered action AgentCallbackLogin Nov 16 09:09:15 NOTICE[6622]: chan_agent.c:1036 read_agent_config: No agent configuration found -- agent support disabled [chan_mgcp.so] => (Media Gateway Control Protocol (MGCP)) Nov 16 09:09:15 NOTICE[6622]: chan_mgcp.c:4113 reload_config: Una...

Hello Team, Can you help me on this? I have attached here the queue logs of my asterisk. I've searching a parser for this. I do not know what are the meaning of that logs. Thank you so much. Your response is highly appreciated. Regards, Cristina -------------- next part -------------- An HTML attachment was scrubbed... URL:

...egistered channel type 'Agent' (Call Agent Proxy Channel) == Registered application 'AgentLogin' == Registered application 'AgentCallbackLogin' == Registered application 'AgentMonitorOutgoing' == Manager registered action Agents == Manager registered action AgentLogoff == Manager registered action AgentCallbackLogin [chan_oss.so] => (OSS Console Channel Driver) == Registered channel type 'Console' (OSS Console Channel Driver) [chan_mgcp.so] => (Media Gateway Control Protocol (MGCP)) == MGCP Listening on 0.0.0.0:2727 == Using TOS bits 0 =...