search for: agentext

...anyone who has figured this one out. Here's the scenario: I have a context wherein I give the called party the option to dial the digit 9. If he does so, he is transferred a la this extension entry: exten => 9,1,Playback(pls-hold-while-try) exten => 9,n,Noop(Attempting to bridge to ${agentext}) exten => 9,n,Dial(Zap/g9/${agentext}|60|gM(Connect_to_agent^${dnum})) exten => 9,n,Noop(Done w/ x-fer to agent!) exten => 9,n,Hangup I simply play a "please hold message," execute a Noop, and then Dial with g and M. In this case, the variable agentext has already been a...

I am having problems with a call queue setup where voicemail seems to be getting in the way. Here's what I've found: When I have 2 users logged in as Agents (using AgentCallbackLogin) they will both ring when a new call comes in. If, for instance, one of the users makes an outgoing call and a new call comes in, the caller will get sent directly to that agents busy voicemail message. It

...cally, I'd like to pass a few variables to the called side for some call control. Here's a synopsis of what I'm doing: Make outbound call w/ AMI Originate action. Called party answers ("Customer") Customer identifies himself, and now I use Dial w/ the G option: Dial(Zap/g9/${agentext}|60|mG(Agent_Xfer^s^1) Customer hears MOH while the Dial app gets the "agent" on the line My destination context looks like this: [Agent_Xfer] exten => s,1(Customer),Meetme({$ConfRoom}|qM) exten => s,2(Agent),Macro(Connect_to_agent,${Customerid},${ConfRoom}) Customerid and ConfRoo...

...exten => s,n,SayDigits(${dnum}) exten => s,n,WaitExten(5) exten => s,n,Playback(vm-goodbye) exten => s,n,Hangup exten => t,1,ForkCDR exten => t,n,Playback(vm-goodbye) exten => t,n,Hangup exten => 9,1,Playback(pls-hold-while-try) exten => 9,n,Noop(Attempting to bridge to ${agentext}) exten => 9,n,Dial(Zap/g9/${agentext}|60|M(Connect_to_agent^${dnum})) exten => 9,n,Noop(Done w/ x-fer to agent!) exten => 9,n,Hangup ;exten => 9,n,Noop(Done with dialing, now hoping for the best) exten => 9,h,ForkCDR exten => 9,h,Hangup exten => 9,103,Playback(im-sorry-unable-...