search for: agentconnect

...n is theory or logic. How are other people watching the call come into the queue and watch it from there. What events are you watching? I've already got the app to recognize the "packets" of information from the AMI so I can handle them accordingly. I know how to action off of the AgentConnect part but what I'm missing is how to tie that back into the call (Caller ID, etc.). I know the first response will be use the Uniqueid for the call but how? What are your methods for tracking it? How do you know it even entered the queue? Also, as I'm writing this, if anyone would like t...

...is connected to an Agent, the problem I've got is determining what queue a call to an agent is from (I have the same agents in multiple queues). The reason I'm having problems, is that the AgentCalled event doesn't have a queue name in it, is this deliberate, and if so why, as the AgentConnect and AgentComplete events both have queue names in. I've come up with a workaround by looking at the context on the AgentCalled event, but this isn't reliable enough to use in general, as it is specific to my system. The other issue is that I'm wondering if there is a better way of...

...embers ; joinempty = no ; ; If you wish to remove callers from the queue when new callers cannot join, ; set this setting to one of the same choices for 'joinempty' ; leavewhenempty = yes ; ; ; If this is set to yes, the following manager events will be generated: ; AgentCalled, AgentDump, AgentConnect, AgentComplete ; (may generate some extra manager events, but probably ones you want) ; eventwhencalled = yes ; ; If this is set to no, the following manager events will be generated: ; QueueMemberStatus ; (may generate a WHOLE LOT of extra manager events) ; eventmemberstatusoff = no ; ; If you wis...