search for: agentbycallerid_

Anyone know if - it is possible to limit 1 agent per extension where the last agent to log in overrides any previous agents or - a Command/application to clear all agents logged in on extension Does this look like it would require a custom mod to do it? J __________________________________ Discover Yahoo! Get on-the-go sports scores, stock quotes, news and more. Check it out!

Does anyone have an example of hoe to use these two commands? I have read he documentation, and I am still unclear on where this command goes, as part of extensions.conf or where? If someone could post a working example it would be most helpful. Regards to all, Joe

Hi, I wanted to use the same extensions for Pausing and UnPausing queue members. Is that a variable that is set up with the agent status (on call, available, not logged, paused) so that I could use it to make some logic in this extension? exten => 111,1,Set(AGENTEPARADESLOGAR=${$[AGENTBYCALLERID_${CALLERIDNUM}]}) exten => 111,2,PauseQueueMember(|Agent/${AGENTEPARADESLOGAR}) exten => 111,3,Hangup Or the only way out is to have different extensions for pausing and unpausing? Thank you Dov -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digi...

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

I'm using ver. 1.0.7 here are a couple of lines from my extensions.conf file: exten => x,1,AgentCallbackLogin(${CALLERIDNUM}|${CALLERIDNUM}@sip) exten => x,2,Hangup I'm looking for a way to capture the Agent ID after login, to keep track which agent is associated in a certain call.

Is it possible to detect if a specific agent is on a call? I can check ${AGENTBYCALLERID_${AGENTID}} to see if they are logged in(ie if set they are), but I want to be able to detect if they are actually on a call. The ChanIsAvail() doesn't seem to work for Agent channels. I want to do this from within the dialplan. Also it is possible to alter the format that ChanSpy() record...

...have just got nore in the voi-info website.... It also seams to suggest that Agents are a deprecated feature. AgentLogin. AgentCallbackLogin is depreciated but what has it been replaced by? Not sure what AgentLogin is actually useful for. AgentCallbackLogin in the Management API does not set ${AGENTBYCALLERID_${CALLERID(num)}} I guessing this is a error, fortunatly I've worked out a way to get round it. (setvar) The is no way to log an agent in from the Command Line Interface. AgentLogoff Easy so long as you know the agent id you need to logoff, which means using ${AGENTBYCALLID_${CALLERID(num)}}...

I've been trying to get the hang of Agents and Queues and I must say its a little unclear as to how things work..... So maybe someone has some better idea....

...rying to pause the agents from the multiple queues that are in. 5 of them to be correct. This is what i was thinking: exten => PauseQueueMember(|Agent/${agentid}) ; but i cant seem to manage to get the agentID from anywhere, I see that once an agent has logged in there is a global variable AGENTBYCALLERID_{EXTEN} set. Is there some way of using this to pause or unpause the agent? TIA Terry

...ing AgentCallbackLogin("SIP/2204-2d5c", "") in new stack -- Playing 'agent-user' (language 'en') -- Playing 'agent-pass' (language 'en') -- Playing 'agent-newlocation' (language 'en') -- Setting global variable 'AGENTBYCALLERID_"Ron" <2204>' to '204' <************ Note Asterisk tries to send the call to the agent before the agent has a chance to hangup from logging into the system *******************> -- outgoing agentcall, to agent '204', on 'Local/2204@default-c169,1'...