Displaying 4 results from an estimated 4 matches for "agentb".
Did you mean:
agent
2018 Aug 08
2
Queue breaks Dynamic_Features on Attended Transfer
Hi,
I think I've identified an issue and just want to check before completing a bug report.
Prior to a call entering a Queue, I set __DYNAMIC_FEATURES=NewRecordApp. AgentA answers and is able to use that feature code.
If AgentA performs an attended transfer of a call from a queue to AgentB, the feature code no longer works.
Cases that do work are as follows...
Calls using both Queue() and Dial() applications, prior to transfer, feature code works.
Calls using the Dial() application, both Blind and Attended transfers still allow the feature code to work.
Calls using the Queue() appli...
2010 Mar 19
0
Setting Caller ID for attended transfer
....* the original
call is put on hold, *2.* a second line is open to call the queue,
*3.*after an agent is connected the original call is transfered to its
final
destination.
1. Zap/1-1 <--> SIP/agentA-tag1
2. SIP/agentA-tag2 <-->
SIP/agentB-tag
3. Zap/1-1 <--> SIP/agentB-tag
What I want to do is to overwrite the CallerID of the call entering the
Queue to add the Callerid number of the original call to the agent's number
and get it at the ENTERQUEUE event of the queue_log.
I've tried with inheritance but since a seco...
2018 Aug 08
2
Queue breaks Dynamic_Features on Attended Transfer
...t 1:53 PM, Daniel Journo <dan at keshercommunications.com>
wrote:
> > Prior to a call entering a Queue, I set __DYNAMIC_FEATURES=NewRecordApp.
> > AgentA answers and is able to use that feature code.
> > If AgentA performs an attended transfer of a call from a queue to
> AgentB, the
> > feature code no longer works.
> >
> > It only doesn’t work when using Queue() and an Attended transfer is
> > performed.
> >
> > Is this a bug or is there something that needs to be set to allow the
> > DYNAMIC_FEATURES to be inherited after an att...
2003 Aug 09
5
app_queue, fewestcalls and leastrecent logic
First of all I would like to thank Mark for getting roundrobin to go
roundrobin. Good job.
Now we have some options here for leastrecent and fewestcalls strategy. It
needs some work on the logic and Mark recommend that I ask the list and
get some input before he makes any changes to it.
fewestcalls from what I have seen would always ring the agent with the
fewestcalls first then go into