Displaying 1 result from an estimated 1 matches for "agentassoci".
2006 Apr 07
0
Call tracking through chan_agent using the Manager API
...been working on tracking all inbound calls to certain
call-centre members and have hit a snag, it seems when a queue delivers
a call to an Agent, chan_agent will call Local/whatever but provide no
means of associating the call in the queue with the local call. To that
end i added in an event called AgentAssociate which looks like this:
'DestChan' => 'Local/1001@test-normal-2bad,1',
'Event' => 'AgentAssociate',
'Privilege' => 'agent,all',
'UniqueID' => '1144425133.1',
'Agent...