search for: agent_tri

...ss along some information to the agent before the call gets transferred. Here's the dialplan context "Macro-Connect_to_agent": [macro-Connect_to_agent] exten => s,1,DigitTimeout(180) exten => s,n,Noop(Inside macro, ARG1 is '${ARG1}') ;ARG1 = dnum exten => s,n,Set(AGENT_TRIES=1) exten => s,n,Noop(Agent tries = ${AGENT_TRIES}) exten => s,n(repeat),WaitExten(.5) exten => s,n,Background(your-account) exten => s,n,Background(number) exten => s,n,WaitExten(.5) exten => s,n,SayDigits(${ARG1}) exten => s,n,WaitExten(1.5) exten => s,n,Set(AGENT...

...=> 9,h,Hangup exten => 9,103,Playback(im-sorry-unable-to-connect-to-eng) exten => 9,104,Playback(vm-goodbye) exten => 9,105,Hangup [macro-Connect_to_agent] exten => s,1,DigitTimeout(180) exten => s,n,Noop(Inside macro, ARG1 is '${ARG1}') ;ARG1 = dnum exten => s,n,Set(AGENT_TRIES=1) exten => s,n,Noop(Agent tries = ${AGENT_TRIES}) exten => s,n(repeat),Wait(.1) exten => s,n,Playback(your-account) exten => s,n,Playback(number) exten => s,n,Wait(.4) exten => s,n,SayDigits(${ARG1}) exten => s,n,Read(ACCEPT|silence/5|1|noanswer|1|5) exten => s,n,Noop(ACC...