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8ec6f063
2010 Jul 16
1
(no subject)
Ok I have a queue that is working perfectly.
The problem is when one of the agents is outside the building on an
external phone line (say a cell phone). My telco hangs up on the call .
I think the telco is hanging up on these calls because there is no CID
attached. (I know my telco wont connect calls without ANI, so that is
what it is my assumption)
So first I need to prove my assumption