Displaying 2 results from an estimated 2 matches for "administrative_q".
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2004 Sep 30
2
Queue Setup
Hi, I am on my next venture now, Need to set up 3 queues. I would like
these setup using the agentcallbacklogin. Does anyone have an example of
this? I have looked through the wiki , but all that did was confuse me.
One of the problems I'm having is how do I configure my extensions.conf to
dial the agentcallbacklogin
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2004 Jul 14
5
ACD Issues
...or leastrecent. For example it seems that if agent 1101
just hungup a previous call they immediately get another call even if
another logged on agent has been sitting idle for 5-10 minutes. I
initially had it set to roundrobin and it behaved in the same manner.
3) Our second queue, the one marked administrative_q in the excerpt
below, is set to ringall, however it only rings on one phone no matter
how many people are logged in.
Overall, these are relatively small issues and we have been simple
dealing with them for the last few days, but I thought the some of the
ACD/Queuing gurus may be able to help.
He...