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2007 Apr 27
1
Free seating Agents and logged in / logged out indication
Hi, I would like to set up a call center with free seating agents. However I would like to indicate the agent status somehow on the terminal, to tell the agent if she has been logged out due to non-answer. Does anyone has a good idea how this can be achived? best regards -- Alexander Topolanek http://www.topolanek.at