Displaying 1 result from an estimated 1 matches for "a66250b5".
2016 May 03
2
Double queue calls being delivered to agents
I posted this over in asterisk-dev, realized I probably should have put it here.
Hi there,
We?ve been having a strange issue with a customer?s queues where a queued call will ring an available agent, agent answers, then a second or two later the agent is offered a second call which they cannot answer, since they?re already speaking with a client.
This in turn causes a few issues:
- Agent stats