Displaying 1 result from an estimated 1 matches for "a64a7f24".
2006 Jan 16
2
Agents getting logged off agressively
I have a group of agents logged in to a queue that is set for ringall. The
agents are set to auto logoff if they don't answer in 15 seconds incase they
step away without logging out. That works fine, however, if they are on a
call and a new call comes in, they are getting logged out too. The phones
are ATA's connected via SIP. One thought is that the phones may be allowing
a second