Displaying 1 result from an estimated 1 matches for "94abe222".
2006 Jun 21
1
Calling same queue member all the time
Hello,
I'm trying to setup a queue where call goes from agent to agent in strictly
set order.
I have queue (roundrobin):
Agent1 penalty 1
Agent2 penalty 2
Agent3 penalty 3
When I call to this queue Agent1 rings. If this agent does not take the
call, after set timeout same Agent1 is dialed again.
The call never goes to Agent2 (only when Agent1