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2013 Mar 18
6
Diagnosing call problem
Asterisk 11.1.0 Various soft-phone SIP clients call center with 10-12 agents online at once using asterisk queue Occasionally an agent will get a call (or more often a series of calls in a row) where neither party can hear the other, or can only hear each other sporadically. A MixMonitor recording of the call plays only the caller - none of the agent's audio is heard in the recording.