Displaying 1 result from an estimated 1 matches for "7bea192a".
2013 Jan 25
2
How to implement "priority queuing" within a single queue ?
Hi,
Let say that in a call center, callers are recognized and categorized in 4
priority levels (priority 1 for Very Very Important Personalities, 2 for
VIP, and so on) before entering a Queue.
How can you make sure a priority 2 caller is answered before priority 3
callers, for instance ?
I can think of several solutions but none really pleases me :
1. Have 4 different queues, set penalty value