Displaying 1 result from an estimated 1 matches for "4a7404b1".
2013 Mar 28
3
To queue or not to queue...
> Hello All,
>
> History ~
> I recently took a position with a call center. At the time they had
> about 50 agents in a call queue. The queue was setup to ringall. The
> agents use Eyebeam softphones. Everything is local lan, no routers,
> everything connected via Cisco 3600 10/100 switches.
>
> Now we are up to about 150 agents, and I have kept everything pretty