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38.43116
2007 Jul 12
1
Queues monitoring software
Hello all,
A client of us, needs a queue monitoring system. In realtime he needs to now
the PRI status, the agents logged in and logged out, the number of received
calls by agent, ....,etc.
I am not a call center specialist and i want to find a call center software
to offer to my client that fits his needs.
I need a monitoring solution for incomming and outgoing calls and a queue
management