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428,30
2004 Jul 05
0
Penalty in queues.conf
It's so you can have agents that are less likely to take calls (e.g. imagine
a sales queue, you'd have the sales people with no penalty, you might have
the receptionists with a penalty of 1 and us propeller heads in technical
support with a penalty of 2).
The technical support people would only be offered a call from the sales
queue if all the sales people and the receptionists were busy.