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Hi, I would like to develop a dialplan that allows the callee to reject the call like this:- 1) Call comes in and receives a greeting and get put into a queue. 2) A second call is placed to the member of staff (SIP phone or mobile phone) 3) The member of staff answers the call and is presented with a few options. 4) If the member of staff presses 1, the incoming call is connected to the member