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39035672
2013 Jan 26
1
Complex Call Distribution
Hello,
I have Elastix ISO install (FreePBX 2.7.0.3)
My current Setup is as follows:
Inbound Route > Queue > (Dynamic Agents)
The queue distributes calls based on rrMemory.
I have been asked to redesign the call distribution as follows:
Calls will be delievered to Level-1 Agents (say 4 dynamic agents) in
rrMemory format.
When Level-1 Agents are busy, distribute calls to Level-2 Agents