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368499
2013 Aug 03
2
Queues: Knowing when a caller is position 1 (agent phone ringing)
Hello Folks,
I am setting up a call center but we have few agents so one agent is
able to handle calls of different languages and different queues. For
the agent to identify the caller, I want a popup to appear as the
phone starts to ring with the caller's number, language (selected in
the IVR), Queue (sales, support etc) and any other information (e.g a
URL with parameters)
I can send this