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2011 Feb 03
2
Queues and Agent penalty - how to go to second best agent when the first does not answer
...simple with no agent intervention when they leave for a few minutes. Any ideas? Am I missing a parameter in queue.conf? Mike -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110203/358455f5/attachment.htm>