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314492
2010 Jan 20
1
queue groups in asterisk 1.4
This email is not a question, but a potential solution to any who have
had the same issue I have faced.
If you have agents logged in to multiple queues at the same time,
Asterisk does not handle the answering of those queues in any set order
or sequence. It has no way of prioritizing calls in between the shared
queues, to guarantee that the queue with the call that has the longest
hold time