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2006 Apr 07
0
Call tracking through chan_agent using the Manager API
...s when a queue delivers
a call to an Agent, chan_agent will call Local/whatever but provide no
means of associating the call in the queue with the local call. To that
end i added in an event called AgentAssociate which looks like this:
'DestChan' => 'Local/1001@test-normal-2bad,1',
'Event' => 'AgentAssociate',
'Privilege' => 'agent,all',
'UniqueID' => '1144425133.1',
'Agent' => '1001'
Is this an appropriate solution to my problems or am i missing out on...