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28nm
2009 Feb 12
4
Asterisk Queue and URL Calling
Dear All
I want to integrate sugarcrm and asterisk , so when customer call the call
center the agent or extension which answers the call , before pickup the
phone and talk to customer , view his/her information if it is available.
I do this as described below :
1-Setup login username for sugarcrm for each extension
2-Extension Users will login to the sugarcrm.
3-Develop php script to handle new