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Hi, Can someone help me formulate MySQL Query(s) which will help me extract the following details for a given DID (date range can be excluded for simplicity). Date-Time DNID (I am recording this is `userfield`) CLID time-1 (when call was received) time-2 (when call was answered by agent) time-3 (when call was hung-up) My Call flow is as follows: - Caller dials a DNID - Call enters queue - Call