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21pm
2018 Feb 06
2
Call picked up from queue and transferred gets disconnected - about 0.01% of calls
...th 17 other centers in
the same country) run the same dialplan on Asterisk 1.8.32.3 - only happens
at this location.
Literally 100 000+ calls are handled across these 18 centers every day, only
about 10 or 20 at this one center (with carbon-copy dialplan and SIP phone
hardware types - Yealink T-21Ps - as at every other branch) keeps
disconnecting people picked up and transferred from the incoming queue from
the person transferred to, and then connects them and the transferree to
other phones - the caller as if he is phoning in AGAIN into the incoming
queue, the transferred-to person to someone...