Displaying 1 result from an estimated 1 matches for "20agentcallb".
2005 Sep 17
2
AgentCallbackLogin and calling outside
Hi,
I have a small callcenter with 3 agents who login using
AgentCallbackLogin. They normally receive calls, but needs to call
outside also. When they call outside, though they are busy the "show
agents" shows them as available, and calls gets routed to them. How can
I make them busy when they call outside.
Also they also need to move out for couple of minutes or to send a mails