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1166921
2020 Feb 12
1
Predictive call - agent talking to a customer, then suddenly talking to another customer
Hi all
Asterisk 13 instance - I've got a situation in an agent queue that an agent
will be talking to one person, then suddenly the same agent will be talking
to another person who was talking to another agent.
The calls do not switch around between the two agents, the "losing" agent
will just suddenly have silence in his handset and the other agent will now
be talking to