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321xxxxxxx
2007 Dec 04
1
Call center scenario
Greetings, List.
I would like to implement a procedure in my call center but am not sure
the best way to implement it. I'm hoping I can describe it here and
that I'll receive some feedback and/or suggestions on how to proceed.
Here's my situation:
My call center fields calls regarding internet access issues for local
apartment complexes and businesses. Most of the time, we get