Jose Cambronero
2013-Sep-03 17:22 UTC
[Puppet Users] Puppet Agent intermittent lock, ruby crashing (windows)
Hi we''re noticing in our environment intermittent windows agents becoming unresponsive and it''s because of the lock file not being deleted. We are installing Puppet agent using the msi file, version 3.0.1. * Something that caught our attention is that the agents that have locked have been unchanged for a period of time. After investigating the Application event log, we are seeing the following 2 errors: Log Name: Application Source: Application Error Date: 9/3/2013 9:50:59 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Description: Faulting application name: ruby.exe, version: 1.8.7.370, time stamp: 0x4fede15f Faulting module name: msvcrt-ruby18.dll, version: 1.8.7.370, time stamp: 0x4feddff4 Exception code: 0x40000015 Fault offset: 0x00013152 Faulting process id: 0x938 Faulting application start time: 0x01cea8c5ae246efa Faulting application path: C:\Program Files (x86)\Puppet Labs\Puppet\sys\ruby\bin\ruby.exe Faulting module path: C:\Program Files (x86)\Puppet Labs\Puppet\sys\ruby\bin\msvcrt-ruby18.dll Log Name: Application Source: Application Error Date: 9/3/2013 9:51:00 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Description: Faulting application name: ruby.exe, version: 1.8.7.370, time stamp: 0x4fede15f Faulting module name: ADVAPI32.DLL, version: 6.1.7601.17514, time stamp: 0x4ce7b706 Exception code: 0xc0000005 Fault offset: 0x000149e5 Faulting process id: 0x938 Faulting application start time: 0x01cea8c5ae246efa Faulting application path: C:\Program Files (x86)\Puppet Labs\Puppet\sys\ruby\bin\ruby.exe Faulting module path: C:\Windows\syswow64\ADVAPI32.DLL Any suggestions as per what could be causing this issue and how to resolve it? BTW, if we manually delete the lock file then the agent reports back to the Puppet Master just fine. -- You received this message because you are subscribed to the Google Groups "Puppet Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to puppet-users+unsubscribe@googlegroups.com. To post to this group, send email to puppet-users@googlegroups.com. Visit this group at http://groups.google.com/group/puppet-users. For more options, visit https://groups.google.com/groups/opt_out.
Rob Reynolds
2013-Sep-19 21:01 UTC
Re: [Puppet Users] Puppet Agent intermittent lock, ruby crashing (windows)
Jose, It appears you are not the only one that has seen this - http://projects.puppetlabs.com/issues/21109 Would you mind adding your comments to the ticket? On Tue, Sep 3, 2013 at 12:22 PM, Jose Cambronero <jcambronero@gmail.com>wrote:> Hi we''re noticing in our environment intermittent windows agents becoming > unresponsive and it''s because of the lock file not being deleted. > We are installing Puppet agent using the msi file, version 3.0.1. > * Something that caught our attention is that the agents that have locked > have been unchanged for a period of time. > > After investigating the Application event log, we are seeing the following > 2 errors: > > Log Name: Application > Source: Application Error > Date: 9/3/2013 9:50:59 AM > Event ID: 1000 > Task Category: (100) > Level: Error > Keywords: Classic > User: N/A > Computer: > Description: > Faulting application name: ruby.exe, version: 1.8.7.370, time stamp: > 0x4fede15f > Faulting module name: msvcrt-ruby18.dll, version: 1.8.7.370, time stamp: > 0x4feddff4 > Exception code: 0x40000015 > Fault offset: 0x00013152 > Faulting process id: 0x938 > Faulting application start time: 0x01cea8c5ae246efa > Faulting application path: C:\Program Files (x86)\Puppet > Labs\Puppet\sys\ruby\bin\ruby.exe > Faulting module path: C:\Program Files (x86)\Puppet > Labs\Puppet\sys\ruby\bin\msvcrt-ruby18.dll > > > Log Name: Application > Source: Application Error > Date: 9/3/2013 9:51:00 AM > Event ID: 1000 > Task Category: (100) > Level: Error > Keywords: Classic > User: N/A > Computer: > Description: > Faulting application name: ruby.exe, version: 1.8.7.370, time stamp: > 0x4fede15f > Faulting module name: ADVAPI32.DLL, version: 6.1.7601.17514, time stamp: > 0x4ce7b706 > Exception code: 0xc0000005 > Fault offset: 0x000149e5 > Faulting process id: 0x938 > Faulting application start time: 0x01cea8c5ae246efa > Faulting application path: C:\Program Files (x86)\Puppet > Labs\Puppet\sys\ruby\bin\ruby.exe > Faulting module path: C:\Windows\syswow64\ADVAPI32.DLL > > > Any suggestions as per what could be causing this issue and how to resolve > it? > BTW, if we manually delete the lock file then the agent reports back to > the Puppet Master just fine. > > -- > You received this message because you are subscribed to the Google Groups > "Puppet Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to puppet-users+unsubscribe@googlegroups.com. > To post to this group, send email to puppet-users@googlegroups.com. > Visit this group at http://groups.google.com/group/puppet-users. > For more options, visit https://groups.google.com/groups/opt_out. >-- Rob Reynolds Developer, Puppet Labs Join us at PuppetConf 2014, September 23-24 in San Francisco -- You received this message because you are subscribed to the Google Groups "Puppet Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to puppet-users+unsubscribe@googlegroups.com. To post to this group, send email to puppet-users@googlegroups.com. Visit this group at http://groups.google.com/group/puppet-users. For more options, visit https://groups.google.com/groups/opt_out.