Puppet users - Jun 2010 - Easy way to determine if theres duplicate Documentation Tickets in Redmine?

Currently it is incredibly difficult to determine if a duplicate ticket
already exists. If the url of the broken page was an option in redmine then
it would be easy to search for all tickets relating to a certain page and
determine if a bug has already been reported for specific pages.

There is a ''support url'' filter that already exists but it is
not accessible
from the New Issue tab.

http://projects.reductivelabs.com/projects/puppet-docs/issues

Comments? suggestions? Am I missing another easy way to find doc tickets
based off url?

Cheers
-- 
William Van Hevelingen
Portland State University
wvan@cs.pdx.edu

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William Van Hevelingen wrote:
> Currently it is incredibly difficult to determine if a duplicate ticket
> already exists. If the url of the broken page was an option in redmine
> then it would be easy to search for all tickets relating to a certain
> page and determine if a bug has already been reported for specific pages.
You should be able to paste the URL into the keywords box and that
should aid searching.
> 
> There is a ''support url'' filter that already exists but
it is not
> accessible from the New Issue tab.
The support_url is used internally by us to link to our customer support
system.

Let me know if that works - if not we can look at another field perhaps.

Cheers

James Turnbull

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> You should be able to paste the URL into the keywords box and that
> should aid searching.
>    
It works if the keyword is set to the URL, but most people have been 
putting the URL in the description or not at all. In fact most of the 
current tickets have titles/descriptions that barely reference the 
correct page. If possible, I think it would be useful if a URL field was 
available. Keywords are a bit general and most people don''t initially 
think to put the URL there.

Cheers

William Van Hevelingen


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William Van Hevelingen wrote:
>> You should be able to paste the URL into the keywords box and that
>> should aid searching.
>>    
> 
> It works if the keyword is set to the URL, but most people have been 
> putting the URL in the description or not at all. In fact most of the 
> current tickets have titles/descriptions that barely reference the 
> correct page. If possible, I think it would be useful if a URL field was 
> available. Keywords are a bit general and most people don''t
initially
> think to put the URL there.
> 
The Forge, Dashboard and Documentation projects all now have a field
called Affected URL.

Regards

James Turnbull

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> The Forge, Dashboard and Documentation projects all now have a field
> called Affected URL.
>    
+1

Thanks James :)

--
William Van Hevelingen
Portland State University
Computer Science Student
wvan@cs.pdx.edu

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