Nut upsuser - Aug 2025 - [HCL] Armac Office 1000E USB compatibility issue (VID:0925 PID:1234, richcomm_usb, nutdrv_qx)

I am writing to report a compatibility issue with my Armac Office 1000E UPS (USB
ID 0925:1234) under TrueNAS using the latest NUT 2.8.0 package and to request
support or advice for its integration with Network UPS Tools.

Device Details:

Model: Armac Office 1000E

Manufacturer: Armac

USB Vendor ID: 0925

USB Product ID: 1234

Detected in lsusb as: Lakeview Research UPS USB Mon V2.0

Platform and Software:

NAS: TrueNAS Scale (latest, August 2025)

NUT version: 2.8.0, driver path: /usr/local/libexec/nut/

Tried drivers: richcomm_usb, nutdrv_qx (with various subdrivers), blazer_usb,
genericups

udev and permissions:

udev rule for device:
ATTR{idVendor}=="0925", ATTR{idProduct}=="1234",
MODE="664", GROUP="nut"

USB device file:
crw-rw-r-- 1 root nut ... /dev/bus/usb/001/002

NUT runtime directory:
/var/run/nut exists, owned by root:nut, permissions 770

NUT user:
uid=122(nut) gid=126(nut) groups=126(nut),20(dialout)

Driver attempts and errors:

richcomm_usb:
USB device [0925:1234] matches, but driver callback failed: Entity not found

nutdrv_qx with subdriver=armac/q1, vendorid/productid:
Device not supported! Driver failed to start (exit status=1)
or
Subdriver 'q1' not found! Driver failed to start (exit status=1)

blazer_usb with all recommended options:
Could not open any HID devices: insufficient permissions on everything

What I've verified:

Device is detected properly with lsusb and correct permissions.

All recommended auxiliary ups.conf parameters (port=auto, vendorid, productid,
subdriver variants).

No kernel driver (usbhid, serial) seems to be blocking access.

Tried power-cycling, different ports, and cables.

No success with any listed subdriver in nutdrv_qx, including auto-detect.

Referenced the NUT stable HCL, which lists Armac R/2000I/PSW (USB ID 0925:1234)
as supported with nutdrv_qx, but my Office 1000E does not work.

TrueNAS?s NUT build reports most subdrivers as "not found".

Any advice or guidance on progressing support for this model would be greatly
appreciated.

With kind regards,
Andries

Sent from Proton Mail Android

I've redirected to the user list; this query is appropriate there (and
not for the developer list).


Andries via Nut-upsdev <nut-upsdev at alioth-lists.debian.net> writes:
> I am writing to report a compatibility issue with my Armac Office
> 1000E UPS (USB ID 0925:1234) under TrueNAS using the latest NUT 2.8.0
> package and to request support or advice for its integration with
> Network UPS Tools.

Before I read futher, 2.8.0 is NOT the latest nut.  Please see

  https://github.com/networkupstools/nut/releases/tag/v2.8.4

and update to that and retest.

If your problem is that TrueNAS doesn't have the latest nut and you
don't know how or don't want to build from source, please file that bug
with TrueNAS.

I don't really know what to make of your logs, but my memory is that
since 2.8.0 there has been a ton of work on usb UPS units.

Plus, you should be able to turn on more logging/debugging.

Please update and get more logs, and then feel free to follow up.

FYI to people on upsdev I have followed up on upsuser as this post is
appropriate there.