Cheers, Trying to wrap my head around an issue discussed in https://github.com/networkupstools/nut/issues/1925 The gist of it is that despite the usbhid-ups driver running as `root` and seeing most of the regular run-time info, in the initial device search it fails to find basic matching info points - the device vendor, product and sernum strings: ```` 0.289953 [D2] Device does not match - skipping 0.289960 [D2] Checking device 8 of 9 (0463/FFFF) 0.311147 [D1] nut_libusb_open get iManufacturer failed, retrying... 0.332348 [D1] nut_libusb_open get iManufacturer failed, retrying... 0.353600 [D1] nut_libusb_open get iManufacturer failed, retrying... 0.374780 [D1] nut_libusb_open get iProduct failed, retrying... 0.395962 [D1] nut_libusb_open get iProduct failed, retrying... 0.417222 [D1] nut_libusb_open get iProduct failed, retrying... 0.438631 [D1] nut_libusb_open get iSerialNumber failed, retrying... 0.460000 [D1] nut_libusb_open get iSerialNumber failed, retrying... 0.481267 [D1] nut_libusb_open get iSerialNumber failed, retrying... 0.481286 [D2] - VendorID: 0463 0.481291 [D2] - ProductID: ffff 0.481296 [D2] - Manufacturer: unknown 0.481301 [D2] - Product: unknown 0.481306 [D2] - Serial Number: unknown 0.481311 [D2] - Bus: 003 0.481316 [D2] - Device: unknown 0.481321 [D2] - Device release number: 0202 0.481344 [D2] Trying to match device 0.481350 [D2] match_function_subdriver (non-SHUT mode): matching a device... 0.481358 [D3] match_function_regex: matching a device... 0.481364 [D2] Device matches ```` ...which does not preclude it from being queried and accepted thanks to numeric IDs and dialog with the device. Later on the lack of iProduct name however creeps into "unknown 2000" (per mge-hid.c logic). Has anyone please got clues, hints, gut feelings and trench anecdotes to share? Why could these basics be "invisible" to NUT (as root) while lsusb and udevadm have no problem reporting them. Apparently a different APC-oriented daemon also reported the name well. Thanks in advance, Jim Klimov -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://alioth-lists.debian.net/pipermail/nut-upsdev/attachments/20230629/52492d75/attachment.htm>