Nut upsuser - Feb 2023 - Issue with On Line Status (APC MGE Galaxy 5500 + AP9635CH)

Hello,

At my workplace I have exact UPS config as stated in the subject (APC MGE
Galaxy 5500 + AP9635CH).
I have it set up to work with snmp-ups NUT driver.
Despite many readings from *upsc* command I am not receiving "On Line
Status" (ups.status OL) nor "On Battery Status" (ups.status OB)
and
therefore I can't get my systems to shutdown during a power outage event.
(device and ups) Serial Number seems to be missing too in both *upsc *AND Web
Interface of Network Management Card.
It can read battery charge just fine (it can even trigger Low Battery
Status!).
When I unplug the UPS from line power it does indeed log this event on the
Web Interface.

I've checked on NUT page if there would be some sort of compatibility
issues but I couldn't find my UPS or the NMC model number written anywhere.

Is anyone familiar with this kind of problem and/or could help me solve
this problem?

~Matthew
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Hi Matthew,

In a program I made that talks to upsd in order to detect power outage I 
use one additional condition beyond ups.status:

input.transfer.high
input.transfer.low
input.voltage

Obviously, input.voltage of zero indicates power outage. And 
input.voltage beyond input.transfer values indicate that something is 
really wrong with the voltage. You may want to look into these.

Regards,

G.

27.02.2023 15:37, mateuszx via Nut-upsuser ????:
> Hello,
>
> At my workplace I have exact UPS config as stated in the subject (APC 
> MGE Galaxy 5500 + AP9635CH).
> I have it set up to work with snmp-ups NUT driver.
> Despite many readings from /upsc/ command I am not receiving "On Line 
> Status" (ups.status OL) nor "On Battery Status" (ups.status
OB) and
> therefore I can't get my systems to shutdown during a power outage
event.
> (device and ups) Serial Number seems to be missing too in both /upsc 
> /AND//Web Interface of Network Management Card.
> It can read battery charge just fine (it can even trigger Low Battery 
> Status!).
> When I unplug the UPS from line power it does indeed log this event on 
> the Web Interface.
>
> I've checked on NUT page if there would be some sort of compatibility 
> issues but I couldn't find my UPS or the NMC model number written 
> anywhere.
>
> Is anyone familiar with this kind of problem and/or could help me 
> solve this problem?
>
> ~Matthew
>
>
>
> _______________________________________________
> Nut-upsuser mailing list
> Nut-upsuser at alioth-lists.debian.net
> https://alioth-lists.debian.net/cgi-bin/mailman/listinfo/nut-upsuser
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