First of all, please check if NUT 2.8.0 (2.7.4 is 6 years old) or a build
of current git head fares better.
If it does not, see if adding a USB_DEVICE entry similar to those existing
but with your ProductID would "just help" - assuming this device
follows
the same protocol as others.
As for "when can we expect..." part - anytime after someone with
access to
hardware (like you) does this experiment, confirms that it works, and posts
a pull request to fix the shared codebase. This is how open-source mostly
works ;)
Cheers,
Jim Klimov
On Fri, Jun 17, 2022, 03:41 Nayak Sachin via Nut-upsuser <
nut-upsuser at alioth-lists.debian.net> wrote:
> Hi,
>
>
>
> We are trying to utilize the NUT for our UPS APC Smart-UPS SRT 6000 SKU:
> SRT6KXLI.
>
>
>
> We get the following with upsdrvctl start
>
>
>
> Network UPS Tools - UPS driver controller 2.7.4
>
> Network UPS Tools - Generic HID driver 0.41 (2.7.4)
>
> USB communication driver 0.33
>
> This APC device (051d:c814) is not (or perhaps not yet) supported
>
> by usbhid-ups. Please make sure you have an up-to-date version of NUT. If
>
> this does not fix the problem, try running the driver with the
>
> '-x productid=c814' option. Please report your results to the NUT
user's
>
> mailing list <nut-upsuser at lists.alioth.debian.org>.
>
>
>
> No matching HID UPS found
>
> Driver failed to start (exit status=1)
>
> Network UPS Tools - Generic HID driver 0.41 (2.7.4)
>
> USB communication driver 0.33
>
> This APC device (051d:c814) is not (or perhaps not yet) supported
>
> by usbhid-ups. Please make sure you have an up-to-date version of NUT. If
>
> this does not fix the problem, try running the driver with the
>
> '-x productid=c814' option. Please report your results to the NUT
user's
>
> mailing list <nut-upsuser at lists.alioth.debian.org>.
>
>
>
>
>
> Please confirm when can we expect support for our UPS. Thanks.
>
>
>
> Best regards,
>
> Sachin
>
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