Forwarding for a friend: Hi, We are looking to hire another technical support engineer at Audible Magic. The position involves both pre-sales, post-sales, and installation support. A key requirement is a knowledge of big network architecture. The position will be physically in Los Gatos and involve almost no travel. We are looking for a local candidate who can start soon. I have included our job description below. If you are an excellent fit and interested in the position, please send your resume to me. Principals only please; we do not use recruiters. Best Regards, Jim J_Schrempp@audiblemagic.com <mailto:J_Schrempp@audiblemagic.com> Audible Magic Corporation Technical Support Engineer, Audible Magic The company was founded in 1999 and is a technology and services supplier applying leading edge technology to the problems of digital media management and distribution. Audible Magic services provide the means to control the flow of digital content and to create new opportunities for commerce in the new world of media. The company provides content management and anti-piracy services to the media and entertainment industries, as well as governmental and educational institutions. Its digital technology is designed to monitor, track, manage, and in some cases filter copyrighted multimedia content in all of its forms. The company is looking for a Product Support Engineer . The position is responsible for both phone based pre-sales and post-sales support of our FreeBSD based network appliance. We are a dynamic startup that is bringing big solutions to market. You will have the opportunity to work with our high powered team in all aspects of the product cycle from feature design, to testing, to presales, to installation, and ongoing support. Domain Expertise: Established track record of excellent phone based pre-sales support. Excellence in delivering customer support. Proven ability to troubleshoot complex networking problems. Knowledge of ISP network architecture is required. Excellent working knowledge of Unix systems - FreeBSD is a plus. Direct Experience : 6+ years of customer support experience in both pre-sales and post-sales situations. BS in Computer Science or equivalent experience. Excellent knowledge of networking protocols, devices, and architecture. Direct experience implementing or supporting complex networking environments is a plus. Communication Skills: Excellent written, verbal and interpersonal skills. Ability to clearly communicate technical issues to non-technical decision makers. Ability to build and maintain credibility with potential and existing customers. Experience with ongoing account management. Personal Qualities: Ability to work very independently; self-motivated and detail oriented. Uses data driven troubleshooting, but can operate effectively when little data is available. Excellent planning and time management skills. Intellectually nimble; able to multi-task effectively. You must be calm and assured at all times. Personal and professional integrity is paramount. We are a company without internal politics and you must be open and honest in all your communications.