Email provider looking for customer support person. Primary Responsibilities: . Respond to all incoming support calls and emails from customers for immediate resolution or follow up with additional help from in-house second level support. . Develop and maintain support content on our site to reduce the support calls. . Track and report on outstanding support emails/trouble tickets. . Develop and propose solutions to recurring customer problems. . Help with monitoring of FreeBSD servers. Necessary personal and technical skill set: . Acute attention to detail . Strong written and oral communications . Professional attitude, courtesy and politeness, even in difficult situations with customers. . Self-confidence and a sense of humor is a plus . High energy, dedicated, results driven and self motivated . Desire to take ownership and responsibility for own work and area of the business . Must be able to work independently and meet goals and deadlines REQUIRED TECHNICAL SKILLS! . Experience with a BSD operating system (preferably FreeBSD) . Knowledge of Internet Protocols, TCP/IP, DNS, SMTP, POP3/IMAP, HTTP . Mail Clients Outlook, Mac, Mozilla, thunderbird Entry level applicants feel free to submit your information. We are willing to train the right candidate if he/she doesn't have the right skill set, but has the right attitude. NYC Local applicants only. In-house position. Please reply with your resume as plain text within the text of the email and include salary requirements as an Hourly rate. Hourly rate depends on experience.