thr3ads.net - dovecot - Emails Ending up in Junk [Apr 2021]

If this information is useful, please help other people find it:
Share via:

Asai

2021-Apr-02 18:25 UTC

Emails Ending up in Junk

Greetings,

I'm trying to debug an issue with a user who is finding emails (user 
uses Thunderbird as client) ending up in Junk folder, and constantly 
marks email as Not Junk, but important email ends up in Junk folder.

I have sieve set up, but am unable to determine if this is the result of 
a sieve problem (sieve will automatically move certain emails into Junk 
if certain headers are present, but these headers are not present on 
these emails.)

I'm looking in Dovecot debug logs to try to figure this out, but all I 
can find is sometimes this, and I don't know if this is relevant.? Can 
anyone point us in the right direction for solving this issue?

Apr 01 11:51:05 imap(user at domain.tld)<102535><+kTsYd6+f83AqEbH>:
Debug: Mailbox Junk: Mailbox opened because: UID move
Apr 01 11:57:08 imap(user at domain.tld)<102735><P3dSa96+kM3AqEbH>:
Debug: Mailbox Junk: UID 565: Opened mail because: prefetch
Apr 01 11:57:08 imap(user at domain.tld)<102735><P3dSa96+kM3AqEbH>:
Debug: Mailbox Junk: UID 565: Opened mail because: access
Apr 01 11:57:08 imap(user at domain.tld)<102735><P3dSa96+kM3AqEbH>:
Debug: Mailbox Junk: UID 565: Opened mail because: full mail
Apr 01 12:00:20 imap(user at domain.tld)<71333><OX7P1+2+BfcKCgFy>:
Debug: Mailbox Junk: Mailbox opened because: STATUS
Apr 01 18:52:10 imap(user at domain.tld)<114066><WLt3mPO+z8QKCgFy>:
Debug: Mailbox Junk: Mailbox opened because: SELECT

-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<https://dovecot.org/pipermail/dovecot/attachments/20210402/1151b269/attachment.html>

Łukasz Szczepański

2021-Apr-02 20:34 UTC

head link

Emails Ending up in Junk

Thunderbird has built in spam control feature and can move message to junk on it
self. When message is moved to Junk? Only when user is connected to mailbox or
even when nobody is logon?


W dniu 2 kwi 2021, 20:26, o 20:26, u?ytkownik Asai <asai at
globalchangemusic.org> napisa?:
 >Greetings,>
>I'm trying to debug an issue with a user who is finding emails (user 
>uses Thunderbird as client) ending up in Junk folder, and constantly 
>marks email as Not Junk, but important email ends up in Junk folder.
>
>I have sieve set up, but am unable to determine if this is the result
>of 
>a sieve problem (sieve will automatically move certain emails into Junk
>
>if certain headers are present, but these headers are not present on 
>these emails.)
>
>I'm looking in Dovecot debug logs to try to figure this out, but all I 
>can find is sometimes this, and I don't know if this is relevant.? Can 
>anyone point us in the right direction for solving this issue?
>
>Apr 01 11:51:05 imap(user at
domain.tld)<102535><+kTsYd6+f83AqEbH>: Debug:
>Mailbox Junk: Mailbox opened because: UID move
>Apr 01 11:57:08 imap(user at
domain.tld)<102735><P3dSa96+kM3AqEbH>: Debug:
>Mailbox Junk: UID 565: Opened mail because: prefetch
>Apr 01 11:57:08 imap(user at
domain.tld)<102735><P3dSa96+kM3AqEbH>: Debug:
>Mailbox Junk: UID 565: Opened mail because: access
>Apr 01 11:57:08 imap(user at
domain.tld)<102735><P3dSa96+kM3AqEbH>: Debug:
>Mailbox Junk: UID 565: Opened mail because: full mail
>Apr 01 12:00:20 imap(user at
domain.tld)<71333><OX7P1+2+BfcKCgFy>: Debug:
>Mailbox Junk: Mailbox opened because: STATUS
>Apr 01 18:52:10 imap(user at
domain.tld)<114066><WLt3mPO+z8QKCgFy>: Debug:
>Mailbox Junk: Mailbox opened because: SELECT-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<https://dovecot.org/pipermail/dovecot/attachments/20210402/73402961/attachment-0001.html>

dovecot - Apr 2021 - Emails Ending up in Junk

Emails Ending up in Junk

Emails Ending up in Junk