dovecot - Jan 2020 - iOS Client Not Showing Email Previews, Dovecot Issue?

Greetings,

Just wondering if anybody would know why one of our users' iOS Mail app 
client doesn't show the email previews (the first few sentences of the 
email)?

We had migrated from an earlier (2.2.4) version of Dovecot to the latest 
version and once that was done, the user began to report this issue.? I 
don't know if it's a Dovecot issue or not, but can anyone point me in 
the right direction to begin to debug?

Thank you,
Asai

>>>>> "asai at globalchangemusic" == asai at
globalchangemusic org <asai at globalchangemusic.org> writes:
asai> Just wondering if anybody would know why one of our users' iOS
asai> Mail app client doesn't show the email previews (the first few
asai> sentences of the email)?

Is this user running the latest version of iOS?  I'm running iOS 11.4
(yes, I need to update at some point...) and I see one line of preview
in my emails.  

asai> We had migrated from an earlier (2.2.4) version of Dovecot to
asai> the latest version and once that was done, the user began to
asai> report this issue.? I don't know if it's a Dovecot issue or
not,
asai> but can anyone point me in the right direction to begin to
asai> debug?

Please provide more details on your Dovecot version.  And have you
looked in your logs to see if there's anything different between this
user and other user's using iOS at the same version level?

It's probably some setting on the phone which is messed up, and where
I'd check first since you imply that other iOS users are all fine.

John

> On 2 Jan 2020, at 01:18, asai at globalchangemusic.org wrote:
> 
> Greetings,
> 
> Just wondering if anybody would know why one of our users' iOS Mail app
client doesn't show the email previews (the first few sentences of the
email)?
> 
> We had migrated from an earlier (2.2.4) version of Dovecot to the latest
version and once that was done, the user began to report this issue.  I
don't know if it's a Dovecot issue or not, but can anyone point me in
the right direction to begin to debug?
I am running the latest MacPorts dovecot and latest iOS and see the first line.

I have run into some issues with Mail.app on macOS that were solved by removing
the account and recreating again. macOS Mail.app kept settings around on how to
connect to IMAP (from years of upgrading an existing dovecot). These were solved
only when I recreated the mail account on the client side so th eclient queried
the server anew and created its settings anew.

It?s not really debugging but trial and error, but then, debugging anything on
iOS (anything Apple, really) is hard to do.

G