asterisk users - Dec 2020 - Detect if people is talking

We have some agents that pick calls but say nothing, letting customers
"alone".

Is there any way to detect if an agent is speaking?

Thank you,

Valter
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On Wed, 2020-12-30 at 12:09 -0300, Valter Nogueira wrote:
> Is there any way to detect if an agent is speaking?

https://wiki.asterisk.org/wiki/display/AST/Application_WaitForSilence

https://wiki.asterisk.org/wiki/display/AST/Application_WaitForNoise

On Wed, 30 Dec 2020, Valter Nogueira wrote:
> We have some agents that pick calls but say nothing, letting customers 
> "alone". Is there any way to detect if an agent is speaking?
I'm not sure I understand the situation. Are you saying agents are failing 
to do their job and just let the customer wait until they hang up in 
frustration?

If you record the calls, could you analyze them after the call? I don't 
use agents or queues so I don't know if it is possible, but the 
'monitor()' application records each leg in a separate file.

-- 
Thanks in advance,
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