asterisk users - Aug 2020 - Voicemail: don't play vm-intro if custom intro is recorded.

Hi Gang

We migrated our voicemail system from asterisk 13 to 16 a couple of
months ago.

Right after the migration, we got the complaint that vm-intro is being
played when the customer had recorded a own announcement. So I assumed
we had replaced that file by a zero lenght one on the previous
installation and did the same to suppress that surplus intro.

Now I got the opposite complaint: If the customer did not record an own
announcement, there is only the start of the into being played. The
part "Please record your message after the tone" which resides in
vm-intro is missing.

I did try toggling the 's' option, but none fixes the behaviour.

Any hint how I get back the previous behavior being:

If customer recorded an own intro, only play the tone after the
customer intro.
If customer did not record an own intro, play the full intro.

Mit freundlichen Grüssen

-Benoît Panizzon-
-- 
I m p r o W a r e   A G    -    Leiter Commerce Kunden
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