Carlos Chavez
2018-Feb-21 22:13 UTC
[asterisk-users] Queue playing periodic_announce to agent when they answer
??? I have a very strange problem with my queues today.? When the agent
answers a call they get the periodic_announce sound played to them.? I
have a periodic_announce set to 60 seconds and the caller does hear it
if their call is not answered.? Why would it play it to the agent?? At
this point I even erased the periodic announcement but it is still being
played:
[Feb 21 16:02:55] VERBOSE[25566][C-000000c2] pbx.c: Executing
[XXXX at incoming:1] Goto("PJSIP/MCM-000001c0",
"menu-corpo,s,1") in new stack
[Feb 21 16:02:55] VERBOSE[25566][C-000000c2] pbx_builtins.c: Goto
(menu-corpo,s,1)
[Feb 21 16:02:55] VERBOSE[25566][C-000000c2] pbx.c: Executing
[s at menu-corpo:1] Wait("PJSIP/MCM-000001c0", "1") in new
stack
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] pbx.c: Executing
[s at menu-corpo:2] Answer("PJSIP/MCM-000001c0", "") in new
stack
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] pbx.c: Executing
[s at menu-corpo:3] Set("PJSIP/MCM-000001c0",
"TIMEOUT(response)=5") in new
stack
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] func_timeout.c: Response
timeout set to 5.000
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] pbx.c: Executing
[s at menu-corpo:4] Queue("PJSIP/MCM-000001c0",
"vacacional-corpo") in new
stack
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] res_musiconhold.c: Started
music on hold, class 'default', on channel 'PJSIP/MCM-000001c0'
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] app_queue.c: Called PJSIP/1575
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] app_queue.c:
PJSIP/1575-000001c1 is ringing
[Feb 21 16:03:00] VERBOSE[25566][C-000000c2] app_queue.c:
PJSIP/1575-000001c1 answered PJSIP/MCM-000001c0
[Feb 21 16:03:00] VERBOSE[25566][C-000000c2] file.c:
<PJSIP/1575-000001c1> Playing 'sullamada.slin' (language
'es')
[Feb 21 16:03:11] VERBOSE[25566][C-000000c2] res_musiconhold.c: Stopped
music on hold on PJSIP/MCM-000001c0
[Feb 21 16:03:11] VERBOSE[25566][C-000000c2] bridge_channel.c: Channel
PJSIP/MCM-000001c0 joined 'simple_bridge' basic-bridge
<0559bfae-8b48-453f-8a1d-239a542edc99>
[Feb 21 16:03:14] VERBOSE[25566][C-000000c2] bridge_channel.c: Channel
PJSIP/MCM-000001c0 left 'simple_bridge' basic-bridge
<0559bfae-8b48-453f-8a1d-239a542edc99>
[Feb 21 16:03:14] VERBOSE[25566][C-000000c2] pbx.c: Spawn extension
(menu-corpo, s, 4) exited non-zero on 'PJSIP/MCM-000001c0'
??? We are using Realtime to configure Queues on Asterisk 13.19.1
--
Telecomunicaciones Abiertas de M?xico S.A. de C.V.
Carlos Ch?vez
+52 (55)8116-9161