asterisk users - Dec 2017 - Asterisk / FreePBX Support / Reseller

Size:
- one location
- 15 IP Phones ( 1 dect)
- Create new voip trunk (current are ISDN) (30 number block)
- LTS is important
- an SLA is optional at the moment there is no one


On 11.12.2017 22:31, Ron Wheeler wrote:
> You might want to add some details
> - size of the project
> ?-- number of locations
> ?-- number of extensions
> - are you converting your trunks?
> - what are your thoughts on hardware - brands, type of stations
> - what type of long-term support do you want the consultant to provide?
> - what size company do you want to deal with - one man shop with a
> genius in charge that you may only be able to reach after hours or a
> shop with techs of various skill levels that can give you a believable SLA.
> 
> Ron
> 
> On 11/12/2017 3:53 PM, basti wrote:
>> Hello,
>>
>> we plan to move a PBX to asterisk and searching for Support and a
>> Phonehardware Reseller in Germany.
>>
>> The should be no license costs per User / Server.
>>
>> - Install Configure Asterisk for our specification
>> - Install FreePBX or similar (optional)
>> - Resell Hardware
>>
>> Thanks for any suggest.
>>
>> Best Regards,
>> basti
>>
>>
>

If your phone system goes down and you can not get it back up until 
tomorrow afternoon because your support person is on another project, 
you may wish you had an SLA.

I hope that this extra info helps find a solution.

Ron
On 12/12/2017 3:41 AM, basti wrote:
> Size:
> - one location
> - 15 IP Phones ( 1 dect)
> - Create new voip trunk (current are ISDN) (30 number block)
> - LTS is important
> - an SLA is optional at the moment there is no one
>
>
> On 11.12.2017 22:31, Ron Wheeler wrote:
>> You might want to add some details
>> - size of the project
>>  ?-- number of locations
>>  ?-- number of extensions
>> - are you converting your trunks?
>> - what are your thoughts on hardware - brands, type of stations
>> - what type of long-term support do you want the consultant to provide?
>> - what size company do you want to deal with - one man shop with a
>> genius in charge that you may only be able to reach after hours or a
>> shop with techs of various skill levels that can give you a believable
SLA.
>>
>> Ron
>>
>> On 11/12/2017 3:53 PM, basti wrote:
>>> Hello,
>>>
>>> we plan to move a PBX to asterisk and searching for Support and a
>>> Phonehardware Reseller in Germany.
>>>
>>> The should be no license costs per User / Server.
>>>
>>> - Install Configure Asterisk for our specification
>>> - Install FreePBX or similar (optional)
>>> - Resell Hardware
>>>
>>> Thanks for any suggest.
>>>
>>> Best Regards,
>>> basti
>>>
>>>
-- 
Ron Wheeler
President
Artifact Software Inc
email: rwheeler at artifact-software.com
skype: ronaldmwheeler
phone: 866-970-2435, ext 102

I know but this is not my sole decision.

On 12.12.2017 16:17, Ron Wheeler wrote:
> If your phone system goes down and you can not get it back up until
> tomorrow afternoon because your support person is on another project,
> you may wish you had an SLA.