asterisk users - Apr 2017 - Voicemail asking for login

On 2017-04-19 11:57 AM, J Montoya or A J Stiles wrote:
> I fished this out of an old extensions.conf from a defunct project.  It
might
> be relevant to your use case:
>
> exten => 1571,1,NoOp(Call to 1571: voicemail retrieval)
> exten => 1571,n,AGI(lookup_caller_id.agi,${CALLERID(num)})
> exten => 1571,n,NoOp(CLID is ${clid})
> exten => 1571,n,VoiceMailMain(${clid},s)
I do something similar using *98.
> The upshot of this was, if you dialled 1571 from your own phone, then you
got
> put straight through to your own voicemail, without logging in.
Yes and that works just fine for us.  The problem is that we are trying 
to deal with the situation where someone calls themselves from another 
phone (internal or external) to pick up their messages.  In every other 
case it asks for their password (which is always numeric) and goes into 
the VM.  This one extension asks for a mailbox.

-- 
D'Arcy J.M. Cain
Vybe Networks Inc.
http://www.VybeNetworks.com/
IM:darcy at Vex.Net VoIP: sip:darcy at VybeNetworks.com

On Wednesday 19 Apr 2017, D'Arcy Cain wrote:
> Yes and  [using something like "1571"]  works just fine for us. 
The problem
> is that we are trying
> to deal with the situation where someone calls themselves from another
> phone (internal or external) to pick up their messages.  In every other
> case it asks for their password (which is always numeric) and goes into
> the VM.  This one extension asks for a mailbox.
This is just screaming "configuration mismatch" -- or, possibly,
"latent bug
whereby things parsed in separate places should be treated the same, but are 
actually getting treated differently".

I think we are going to need to see your dialplan logic, and maybe your 
voicemail.conf, in order to work out what is different between this one user 
and all the others.  You might even need to use `hd` to examine the files, just 
in case there is a stray non-printing character spoiling things.

-- 
JM or AJS

Note:  Originating address only accepts e-mail from list!  If replying off-
list, change address to asterisk1list at earthshod dot co dot uk .

On 2017-04-20 05:14 AM, J Montoya or A J Stiles wrote:
> This is just screaming "configuration mismatch" -- or, possibly,
"latent bug
> whereby things parsed in separate places should be treated the same, but
are
> actually getting treated differently".
I really don't want to be the "my system isn't working so there
must be
a bug in Asterisk" guy but I am certainly starting to suspect it.
> I think we are going to need to see your dialplan logic, and maybe your
> voicemail.conf, in order to work out what is different between this one
user
> and all the others.  You might even need to use `hd` to examine the files,
just
> in case there is a stray non-printing character spoiling things.
Non-printing characters show up in vi so I would have seen that by now.

Every extension is build by a script that takes information from the 
database and does substitutions which is what makes this so baffling. 
Every extension is built exactly the same way.  Here are two voicemail 
entries, the failing one and mine that works.  The only sanitation I did 
was for the password.

stocktrans2 => 9999,Angelica Douglas,stocktrans2 at Vex.Net
darcy => 9999,Vybe Networks - D'Arcy,darcy at Vex.Net

Here is the full dialplan for stocktrans2.

exten => stocktrans2,1,Verbose(0,Entering extension stocktrans2)
     same => n,Goto(DialCell)
     same => n,GotoIf($["x" = "x"]?DialAlt)

     same => n(DialAll),Verbose(0,${CALLERID(all)} Calling ${EXTEN} and ALL)
     same => n,Dial(SIP/stocktrans2&SIP/thinktel/&SIP/9999907084,30)
     same => n,Goto(VoiceMail)

     same => n(DialAlt),Verbose(0, ${CALLERID(all)} Calling ${EXTEN} and 
SoftPhone)
     same => n,Dial(SIP/stocktrans2&SIP/9999907084,30)
     same => n,Goto(VoiceMail)

     same => n(DialCell),GotoIf($["x" = "x"]?DialDesk)
     same => n,GotoIf($["${CALLERID(ani)}" =
""]?DialDesk)
     same => n,Verbose(0,${CALLERID(all)} Calling "${EXTEN}" and
cell "")
     same => n,Dial(SIP/stocktrans2&SIP/thinktel/,30)
     same => n,Goto(VoiceMail)

     same => n(DialDesk),Verbose(0,${CALLERID(all)} Calling ${EXTEN})
     same => n,Dial(SIP/stocktrans2,30)

     same => n(VoiceMail),Set(CDR(userfield)=VoiceMail)
     same => n,Verbose(0,${CALLERID(all)} going into voice mail for 
stocktrans2)
     same => n,Set(_ACCOUNT=stocktrans2)
     same => n,VoiceMail(stocktrans2 at VoiceMail,u)
     same => n,Hangup()

Here is mine.

exten => darcy,1,Verbose(0,Entering extension darcy)
     same => n,GotoIf($["${DEVICE_STATE(SIP/9999901001)}" = 
"UNAVAILABLE"]?DialCell)
     same => n,GotoIf($["x4168035991" = "x"]?DialAlt)

     same => n(DialAll),Verbose(0,${CALLERID(all)} Calling ${EXTEN} and ALL)
     same =>
n,Dial(SIP/darcy&SIP/thinktel/4168035991&SIP/9999901001,30)
     same => n,Goto(VoiceMail)

     same => n(DialAlt),Verbose(0, ${CALLERID(all)} Calling ${EXTEN} and 
SoftPhone)
     same => n,Dial(SIP/darcy&SIP/9999901001,30)
     same => n,Goto(VoiceMail)

     same => n(DialCell),GotoIf($["x4168035991" =
"x"]?DialDesk)
     same => n,GotoIf($["${CALLERID(ani)}" =
"4168035991"]?DialDesk)
     same => n,Verbose(0,${CALLERID(all)} Calling "${EXTEN}" and
cell
"4168035991")
     same => n,Dial(SIP/darcy&SIP/thinktel/4168035991,30)
     same => n,Goto(VoiceMail)

     same => n(DialDesk),Verbose(0,${CALLERID(all)} Calling ${EXTEN})
     same => n,Dial(SIP/darcy,30)

     same => n(VoiceMail),Set(CDR(userfield)=VoiceMail)
     same => n,Verbose(0,${CALLERID(all)} going into voice mail for darcy)
     same => n,Set(_ACCOUNT=darcy)
     same => n,VoiceMail(darcy at VoiceMail,u)
     same => n,Hangup()

There are some minor differences based on whether they have set up an 
alternate phone but either way it gets to the line that set the CDR 
userfield.  They both ultimately hit one or the other of these lines.

same => n,VoiceMail(stocktrans2 at VoiceMail,u)
same => n,VoiceMail(darcy at VoiceMail,u)

The only "Set" command that might change the environment is the
setting
of "_ACCOUNT" which they both do.  Not sure why I even do that. 
Perhaps
I was planning some other feature that I never finished.  Or does 
VoiceMail() use it?

Someone (in private email for some reason so I won't give his name) 
suggested DumpChan() but I can't seem to make that work, even if I load 
app_dumpchan.

-- 
D'Arcy J.M. Cain
Vybe Networks Inc.
http://www.VybeNetworks.com/
IM:darcy at Vex.Net VoIP: sip:darcy at VybeNetworks.com