Hello
any one have some input on this ?
I've already tried changing the membername to : testacc77000/@1
Is completely ignored.
I've already tried changing the interface to : testacc77000/@1
Is completely ignored.
Or is it just not possible to group queue members ??
Thanks.
J.
On 27-10-16 15:53, Jonas Kellens wrote:> Hello
>
> I'm a bit confused on how to group agents (give agents a group number)
> when using realtime queues.
>
> I read on the wiki :
>
> * If you include groups in your queue definition the calls get
> routed in the order of the group regardless of the specified
> strategy. So I just have a member= line for each agent.
>
> member => Agent/@1 ; a group
> member => Agent/501 ; a single agent
> member => Agent/:1,1 ; Any agent in group 1, wait for first available,
> but consider with penalty
>
>
> In my realtime database I have table queue_members :
>
>
+----------+----------------+-----------------+--------------------------------------------+-----------------+---------+--------+
> | uniqueid | membername | queue_name |
> interface | state_interface | penalty
> | paused |
>
+----------+----------------+-----------------+--------------------------------------------+-----------------+---------+--------+
> | 2916 | testacc77000 | queue7700q4 | testacc77000
> | | 0 | NULL |
> | 2917 | testacc77001 | queue7700q4 | testacc77001
> | | 3 | NULL |
> | 2843 | testacc77000 | queue7700q4 | testacc77000
> | | 0 | NULL |
> | 2905 | testacc7700905 | queue7700q5 | testacc7700905
> | | 0 | NULL |
> | 2888 | testacc77000 | queue7700q5 | testacc77000
> | | 0 | NULL |
> | 2900 | testacc77000 | queue7700q5 | testacc77000
> | | 0 | NULL |
> | 2901 | testacc77001 | queue7700q5 | testacc77001
> | | 0 | NULL |
>
>
>
> How do I define a group to a certain agent/member in this case ?
>
>
>
>
>
> Kind regards
>
> J.
>
>
>
>
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