asterisk users - Aug 2016 - Multiple phones when one is unregistered

On Tue, 30 Aug 2016 10:39:14 -0400
Eric Wieling <ewieling at nyigc.com> wrote:
> The dialplan below cannot go to voicemail, either something else is 
Of course not.  It's the individual extensions that have voice mail.  I
have a similar problem when one of those destinations is a cell phone
but I know that there is no Asterisk solution for that problem.  If the
cell phone answers and goes into the cell phone voice mail I am
screwed.  I can't fix that unless I also run the cell phone company.

In this case the extensions are all set up in the same asterisk
server.  Here is an example.

[user1](client-phone) 
secret=NotTheRealSecret
callerid=John Doe <5555551212>  
mailbox=user1 at VoiceMail
context=pbxout-19212

And here is the extension that calls it.  Sorry about the wrapping.

user1,1,Verbose(0,Entering extension user1)  
 same => n,GotoIf($["${DEVICE_STATE(SIP/9999906549)}"
"UNAVAILABLE"]?DialCell)
 same => n(DialWifi),Verbose(0, ${CALLERID(all)} Calling ${EXTEN} and
SoftPhone)
 same => n,Dial(SIP/user1&SIP/9999906549,30)  
 same => n,Goto(VoiceMail) 

 same => n(DialCell),GotoIf($["x7165550000" =
"x"]?DialDesk)
 same => n,GotoIf($["${CALLERID(ani)}" =
"7165550000"]?DialDesk)
 same => n,Verbose(0,${CALLERID(all)} Calling "${EXTEN}" and cell
 "7165550000") 
 same => n,Dial(SIP/user1&SIP/thinktel/7165550000,30)  
 same => n,Goto(VoiceMail) 
  
 same => n(DialDesk),Verbose(0,${CALLERID(all)} Calling ${EXTEN}) 
 same => n,Dial(SIP/user1,30)  
  
 same => n(VoiceMail),Set(CDR(userfield)=VoiceMail) 
 same => n,Set(_ACCOUNT=user1)  
 same => n,VoiceMail(user1 at VoiceMail,u)  
 same => n,Hangup() 

It's a complicated extension but I believe that the following is the
essential part.

user1,1,Verbose(0,Entering extension user1)  
 same => n,Dial(SIP/user1,30)
 same => n,VoiceMail(user1 at VoiceMail,u)
 same => n,Hangup()
> going on or the dialplan below is not the actual dialplan. Calls only
> go to voicemail when the dialplan runs the VoiceMail application.
> Paste the Asterisk console output of a call showing the problem,
> maybe someone can help.
Here is what the log shows.  I can't put the unregistered user back at
the moment.  Perhaps I can do it overnight when no one is going to the
building.

[Aug 23 10:20:55] WARNING[-1][C-0001fee7] app_dial.c: Unable to create
channel of type 'SIP' (cause 20 - Subscriber absent)

I am assuming that the voice mail is for the absent (unregistered) user.
> > exten => 5555551111,1,Verbose(Door buzzer calling)
> >    same => n,Dial(SIP/user1&SIP/user2&SIP/user3)
Other than sanitizing the buzzer phone number and the user names this
is the full extension for the buzzer.

-- 
D'Arcy J.M. Cain
System Administrator, Vex.Net
http://www.Vex.Net/ IM:darcy at Vex.Net
VoIP: sip:darcy at Vex.Net

On 08/30/2016 11:31 AM, D'Arcy J.M. Cain wrote:
> Paste the Asterisk console output of a call showing the problem,
> Here is what the log shows.  I can't put the unregistered user back at
> the moment.  Perhaps I can do it overnight when no one is going to the
> building.
>
> [Aug 23 10:20:55] WARNING[-1][C-0001fee7] app_dial.c: Unable to create
> channel of type 'SIP' (cause 20 - Subscriber absent)
>
> I am assuming that the voice mail is for the absent (unregistered) user.
You should set your verbosity to 3 and then reproduce the call and paste 
the CLI output.   It is pointless to troubleshoot without the CLI 
output.  The warning is expected when the phone is offline and does not 
cause the issue you are experiencing.  It almost looks like Local/ 
channels are involved, but we'll know more once we see the CLI output.

On Tue, 30 Aug 2016 11:42:04 -0400
Eric Wieling <ewieling at nyigc.com> wrote:
> > [Aug 23 10:20:55] WARNING[-1][C-0001fee7] app_dial.c: Unable to
> > create channel of type 'SIP' (cause 20 - Subscriber absent)
> >
> > I am assuming that the voice mail is for the absent (unregistered)
> > user.  
> 
> You should set your verbosity to 3 and then reproduce the call and
> paste the CLI output.   It is pointless to troubleshoot without the
I can't do it during the day but I will try overnight.  Can't be
tonight as I have a gig (120 Diner at 120 Church if you happen to be in
Toronto) but I will try later this week.
> CLI output.  The warning is expected when the phone is offline and
> does not cause the issue you are experiencing.  It almost looks like
> Local/ channels are involved, but we'll know more once we see the CLI
What do you mean by "Local channels?"  They are local to the server.
Do you mean that I might be in the wrong context?

-- 
D'Arcy J.M. Cain
System Administrator, Vex.Net
http://www.Vex.Net/ IM:darcy at Vex.Net
VoIP: sip:darcy at Vex.Net