Sebastian Nielsen
2016-Jun-15 08:27 UTC
[asterisk-users] Queue grouping - how can it be implemented?
I have a Asterisk set up. In this, I want to use queues. Now I want to group "agents" into groups, such as so if one phone in a group is busy, the whole group is considered busy. Eg: Group1: SIP/Dad SIP/DadsMobile Group2: SIP/Mom SIP/MomsMobile If there is three persons in queue, then, then, first, all 4 phones should ring. Now lets say Mom takes the call via the Mobile. Now, for the next call in queue, only Dad and DadsMobile should ring. He picks up the call via the home phone. Now, even if SIP/Mom and SIP/DadsMobile is vacant, both groups should be considered busy, and the third person in queue, has to wait in queue until either SIP/MomsMobile or SIP/Dad is complete with the call. How can this be implemented? Can it be implemented with the standard Queue application through advanced dialplan programming or does it need something completely custom? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20160615/fce230b8/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 6277 bytes Desc: S/MIME Cryptographic Signature URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20160615/fce230b8/attachment.bin>
John Kiniston
2016-Jun-15 15:57 UTC
[asterisk-users] Queue grouping - how can it be implemented?
Use Local Channels and hints to combine SIP/MOM and SIP/MOMMobile into a single extension you add to the queue. extensions.conf: [queue-phones] exten => MOM,1,Dial(SIP/MOM&SIP/MOMMOBILE,60,tkw) exten => MOM,hint,SIP/MOM&SIP/MOMMOBILE exten => DAD,1,Dial(SIP/DAD&SIP/DADMOBILE,60,tkw) exten => DAD,hint,SIP/DAD&SIP/DADMOBILE queues.conf: [myqueuequeue] member => LOCAL/MOM at queue-phones,0,MOM,hint:MOM at queue-phones member => LOCAL/DAD at queue-phones,0,Dad,hint:DAD at queue-phones On Wed, Jun 15, 2016 at 1:27 AM, Sebastian Nielsen <sebastian at sebbe.eu> wrote:> I have a Asterisk set up. In this, I want to use queues. > > > > Now I want to group ?agents? into groups, such as so if one phone in a > group is busy, the whole group is considered busy. > > > > Eg: > > Group1: > > SIP/Dad > > SIP/DadsMobile > > > > Group2: > > SIP/Mom > > SIP/MomsMobile > > > > > > If there is three persons in queue, then, then, first, all 4 phones should > ring. Now lets say Mom takes the call via the Mobile. > > Now, for the next call in queue, only Dad and DadsMobile should ring. He > picks up the call via the home phone. > > > > Now, even if SIP/Mom and SIP/DadsMobile is vacant, both groups should be > considered busy, and the third person in queue, has to wait in queue until > either SIP/MomsMobile or SIP/Dad is complete with the call. > > > > How can this be implemented? Can it be implemented with the standard Queue > application through advanced dialplan programming or does it need something > completely custom? > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects. ---Heinlein -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20160615/6e585eb9/attachment.html>