asterisk users - Sep 2015 - Call waiting for Queue Agents.

Hi All,

I have a question about the Queues.

I'm using Asterisk 11.13.0 , and I want to configure the following setup :

When there is an incoming call to the queue all agents should ring even
those that are already in call, they should receive a second call.

Is this doable in any Asterisk version ?

Thanks in advance.
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On 21 September 2015 at 15:27, Aziz TestAccount <azizgstest at gmail.com>
wrote:
> Hi All,
>
> I have a question about the Queues.
>
> I'm using Asterisk 11.13.0 , and I want to configure the following
setup :
>
> When there is an incoming call to the queue all agents should ring even
> those that are already in call, they should receive a second call.
>
> Is this doable in any Asterisk version ?
>
> Thanks in advance.
>
>
>
In 1.8 there is a ring in use option at the queue level. I doubt this will
have been removed in 11.

; If you want the queue to avoid sending calls to members whose devices are
; known to be 'in use' (via the channel driver supporting that device
state)
; uncomment this option. (Note: only the SIP channel driver currently is
able
; to report 'in use'.)
;
; ringinuse = no


Regards

Ish


-- 

Ishfaq Malik
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)161 660 2350
f: +44 (0)161 660 9825
e: ish at pack-net.co.uk
w: http://www.pack-net.co.uk

Registered Address: PACKNET LIMITED, Duplex 2, Ducie House
37 Ducie Street
Manchester, M1 2JW
COMPANY REG NO. 04920552
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Hi,

Thanks for your reply.

It's working.  I forgot to enable call waiting under  extensions in
Asterisk.


Best regards


On Mon, Sep 21, 2015 at 3:36 PM, Ishfaq Malik <ish at pack-net.co.uk>
wrote:
>
>
> On 21 September 2015 at 15:27, Aziz TestAccount <azizgstest at
gmail.com>
> wrote:
>
>> Hi All,
>>
>> I have a question about the Queues.
>>
>> I'm using Asterisk 11.13.0 , and I want to configure the following
setup
>> :
>>
>> When there is an incoming call to the queue all agents should ring even
>> those that are already in call, they should receive a second call.
>>
>> Is this doable in any Asterisk version ?
>>
>> Thanks in advance.
>>
>>
>>
> In 1.8 there is a ring in use option at the queue level. I doubt this will
> have been removed in 11.
>
> ; If you want the queue to avoid sending calls to members whose devices are
> ; known to be 'in use' (via the channel driver supporting that
device
> state)
> ; uncomment this option. (Note: only the SIP channel driver currently is
> able
> ; to report 'in use'.)
> ;
> ; ringinuse = no
>
>
> Regards
>
> Ish
>
>
> --
>
> Ishfaq Malik
> Department: VOIP Support
> Company: Packnet Limited
> t: +44 (0)161 660 2350
> f: +44 (0)161 660 9825
> e: ish at pack-net.co.uk
> w: http://www.pack-net.co.uk
>
> Registered Address: PACKNET LIMITED, Duplex 2, Ducie House
> 37 Ducie Street
> Manchester, M1 2JW
> COMPANY REG NO. 04920552
>
>
> --
> _____________________________________________________________________
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