Jonas Kellens
2015-Aug-12 14:04 UTC
[asterisk-users] Call Queues : linear strategy WITH priority
Hello I was wondering of it is possible to have Queue Agents with the same priority (penalty) but with a certain order ? So I have 20 Agents. Agent 1 till Agent 10 has penalty 1. Agent 11 till Agent 15 has penalty 2. (only contacted if 1 -> 10 are busy) Agent 16 till Agent 20 has penalty 3. (only contacted if 1 -> 10 and 11 -> 15 are busy) Within the range of Agent 1 till Agent 10, can I have a certain order in these Agents in which they are rung ?? Like Agent 1 -> Agent 5 -> Agent 2 & 3 & 4 -> Agent 6 -> Agent 7 -> Agent 8 & 9 & 10. I guess I need 'linear' strategy, but will penalty option still work ? Thank you for your feedback. Kind regards. Jonas. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20150812/a8280d1b/attachment.html>
A J Stiles
2015-Aug-12 14:31 UTC
[asterisk-users] Call Queues : linear strategy WITH priority
On Wednesday 12 Aug 2015, Jonas Kellens wrote:> Hello > > I was wondering of it is possible to have Queue Agents with the same > priority (penalty) but with a certain order ? > > So I have 20 Agents. > > Agent 1 till Agent 10 has penalty 1. > > Agent 11 till Agent 15 has penalty 2. > (only contacted if 1 -> 10 are busy) > > Agent 16 till Agent 20 has penalty 3. > (only contacted if 1 -> 10 and 11 -> 15 are busy) > > Within the range of Agent 1 till Agent 10, can I have a certain order in > these Agents in which they are rung ?? Like Agent 1 -> Agent 5 -> Agent > 2 & 3 & 4 -> Agent 6 -> Agent 7 -> Agent 8 & 9 & 10.What's wrong with giving agent 1 penalty 1; agent 5 penalty 2; agents 2, 3 and 4 penalty 3; agent 6 penalty 4, agent 7 penalty 5, and so forth? -- AJS Note: Originating address only accepts e-mail from list! If replying off- list, change address to asterisk1list at earthshod dot co dot uk .
Jonas Kellens
2015-Aug-12 14:39 UTC
[asterisk-users] Call Queues : linear strategy WITH priority
On 12-08-15 16:31, A J Stiles wrote:> On Wednesday 12 Aug 2015, Jonas Kellens wrote: >> Hello >> >> I was wondering of it is possible to have Queue Agents with the same >> priority (penalty) but with a certain order ? >> >> So I have 20 Agents. >> >> Agent 1 till Agent 10 has penalty 1. >> >> Agent 11 till Agent 15 has penalty 2. >> (only contacted if 1 -> 10 are busy) >> >> Agent 16 till Agent 20 has penalty 3. >> (only contacted if 1 -> 10 and 11 -> 15 are busy) >> >> Within the range of Agent 1 till Agent 10, can I have a certain order in >> these Agents in which they are rung ?? Like Agent 1 -> Agent 5 -> Agent >> 2 & 3 & 4 -> Agent 6 -> Agent 7 -> Agent 8 & 9 & 10. > What's wrong with giving agent 1 penalty 1; agent 5 penalty 2; agents 2, 3 and > 4 penalty 3; agent 6 penalty 4, agent 7 penalty 5, and so forth?By giving a different penalty to Agents 1 to 10, there is no order. With penalty, the Agent keeps on being contacted untill it takes the call. Many forget that this is how penalties work ! So in stead of going from Agent 1 to Agent 5 to Agent 2,3,4 it is very possible that Agent 5 keeps on ringing when Agent 1 is 'busy calling', in stead of going further to Agents 2,3,5. In your case, Agent 5 will be called over and over again untill it takes the call. Not exactly what I'm looking for. Kind regards, Jonas. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20150812/33724655/attachment.html>